Order Fulfillment & E-commerce
Logistics

Order Fulfillment & E-commerce Logistics

Provide Pick/pack/ship operations with API integration for Shopify/Amazon

Order Fulfillment Operations

End-to-end handling of customer orders—from inventory pick to shipment.

Core Features:

Order Receiving & Validation via API/integration with e-commerce
platforms (e.g., Shopify, WooCommerce, BigCommerce, ERP)
Pick & Pack Services:
o Intelligent picking (FIFO, LIFO, FEFO)
o Custom-branded packing, inserts, barcoding
Kitting & Assembly of bundled SKUs or promotional packs
Real-Time Order Tracking for customers and businesses

Use Cases:
B2B fulfillment for medical device startups
Subscription box assembly and delivery
Military gear kitting and distribution

E-commerce Logistics Integration

Seamless connectivity between client online stores and Surepoint’s fulfillment operations

Core Features:

Direct API integrations with major platforms (Shopify, Amazon, Walmart
Marketplace, Magento, etc.)
Automated order syncing, status updates, and tracking uploads
Inventory level sync in real-time
Support for omnichannel fulfillment (retail, B2B, D2C)

Use Cases:

Managing multiple online storefronts with one inventory pool
Auto-synced order and return data for accounting teams
Multichannel brand looking to scale without added warehouse staff

Shipping & Last-Mile Optimization

Coordinating fast, cost-effective, and traceable deliveries to the final destination.

Core Features:

Carrier rate shopping and selection (FedEx, UPS, DHL, USPS, regional couriers)
Same-day, next-day, 2-day shipping options
Custom delivery windows for VIP or high-priority shipments
International shipping with customs prep
Real-time tracking + proof of delivery

Use Cases:

Fast shipping for healthcare or urgent consumer orders
Delivering sensitive electronics to government clients
Global shipping for U.S.-based e-commerce brands

Returns Management & Reverse Logistics

Handling returned items, exchanges, and product refurbishments efficiently and transparently.

Core Features:

Pre-labeled returns and automated RMA processing
Product inspection, re-stocking, refurbishing, or disposal
Analytics on return trends and failure rates
Customer refund triggers based on pre-defined workflows

Use Cases:

Electronics or apparel brand minimizing return friction
Government or military contract with gear return tracking
Warranty-based reverse logistics for complex items

Warehousing Support & Inventory Visibility

Smart storage systems that provide real-time access to inventory data across locations

Key Features:

Distributed warehousing for faster delivery zones
Smart replenishment alerts
Multi-SKU, multi-client inventory separation
Access to live dashboards and reporting tools

Use Cases:

Predictive restocking for subscription-based products
National inventory distribution strategy
Reducing deadstock or delays with real-time tracking