Reverse Logistics
(Returns & Recycling)

Reverse Logistics (Returns & Recycling)

Include RMA processing, product grading, and certified e-waste recycling

Returns Management

End-to-end handling of product returns from customers, retailers, or field operations

Core Features:

Automated Return Authorization (RMA) System
Pre-labeled return shipping options (self-service or customer support driven)
Multi-channel returns support (e-commerce, B2B, retail, government)
Status tracking for each return item from initiation to final disposition
Custom return policies and workflows for clients (refund, exchange, store credit)

Use Cases:

Government or defense contracts requiring equipment return after mission cycles
E-commerce brands managing high-volume seasonal returns
Recalls for defective or out-of-spec medical devices

Product Inspection & Grading

Evaluation of returned items to determine their condition and next steps.

Core Features:

Visual, functional, and technical inspections
Grading criteria: Resalable, repairable, recyclable, or disposable
Image documentation and reporting for client validation
Integration with warranty systems or field failure reports

Use Cases:

Sorting PPE returns for disposal vs. sanitization
Handling serialized assets with audit traceability
Evaluating sensitive electronics for secure refurbishment

Refurbishment, Repackaging & Restocking

Restoring products for resale or redistribution when possible.

Core Features:

Basic repairs and component replacement
Cosmetic touch-ups, firmware resets, or part swaps
Repackaging into new inventory-ready formats
Reintegrating restocked items into active warehouse inventory
Full reporting on reuse vs. replacement ratios

Use Cases:

Refurbishing military-grade communication gear
Repackaging returned inventory from canceled e-commerce orders
Re-certifying returned biotech tools for safe reuse

Recycling & Responsible Disposal

Sustainable handling of products that cannot be reused or resold

Core Features:

Partnerships with certified e-waste and material recycling firms
Secure destruction of data-sensitive or classified items
Documentation for chain-of-custody and environmental compliance
Support for take-back and circular economy programs
Carbon and landfill diversion metrics reporting

Use Cases:

E-commerce or industrial clients meeting ESG mandates
Disassembling electronics to harvest rare materials
Disposing of outdated defense tech securely

Reverse Logistics Analytics & Optimization

Using data to reduce returns, improve recovery rates, and cut costs.

Key Features:

Root cause analysis on return reasons (damage, defect, sizing, etc.)
Recovery value analysis (refurb vs. recycle vs. scrap)
Inventory disposition modeling
Integration with forward logistics for closed-loop supply chain planning
Reporting for compliance, SLA metrics, and sustainability targets

Use Cases:

Identifying frequent return issues by SKU or supplier
Reducing return-related costs for e-commerce partners
Improving reverse flow turnaround times in military logistics